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App Cookie Policy

Last updated: 2nd May 2024

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our App. This cookie policy should be read together with our Privacy Policy  which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who we are

This App is operated by Lumo One Ltd (10866282) of 2nd Floor, Hygeia House, 66 College Road, Harrow, Middlesex, England, HA1 1BE.

Our Site and App

This cookie policy only relates to your use of our App as described in our Privacy Policy accessible via and the Appstore.

Throughout our App, we may link to other websites or applications owned and operated by certain trusted third parties to make additional products, services and information available to you. These other third-party websites or applications may also use cookies or similar technologies in accordance with their own separate policies. Please note that once you leave our App, any activity outside our platform is not tracked by us. For privacy information relating to these other third-party websites or applications, please consult their policies as appropriate.


A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. Cookies contain information that is transferred to your computer's hard drive (or the hard drive of another relevant device). We use cookies to distinguish you from other users on the App, to gain insights about your use of the App, such as interactions with different products and brands, and to tailor your experience to your preferences. This helps us improve our App and the services we offer, and provides insights to our brand partners.

Importantly, we respect your privacy: our use of cookies is designed to collect data in aggregate form only. We do not collect personal details such as names, email addresses, or other direct identifiers because we believe that protecting your privacy is essential and gathering such personal details is not necessary for the purposes of our analytics.

This aggregated or statistical data means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office - or

Consent to use cookies and changing settings

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g. to enable you to add items to your list).

You can withdraw any consent to the use of cookies or manage any other cookie preferences by navigating into ‘Settings’ on our mobile app. You can then turn our cookies on or off via the buttons provided. It may be necessary to restart the App for the updated settings to take effect.

Our use of cookies

The information below provides more information about the cookies we use and why:

We use the following cookies:

  • Strictly necessary cookies. These cookies are required to save your session and to carry out other activities that are strictly necessary for the operation of the App. They include, by way of general example, cookies that enable you to launch the app, use a shopping cart, or make use of e-billing services.  These cookies are session cookies, which means they’re temporary and will expire when you close your browser.

  • Functionality cookies. These cookies are used to recognise you when you return to the App. They enable us to personalise our content for you, and remember your preferences.

  • Analytical cookies. Analytical cookies collect information about how our users navigate and use the app, such as which product pages they visit, how long they stay on a page, and what actions they take. This data is always anonymized and aggregated.


The table below provides more information about the specific cookies we use and why:


How to turn off all cookies and the consequences of doing so

If you do not want to accept any cookies, you may be able to change your device settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our App.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office or or

Changes To Our Privacy & Cookie Policies

Any changes we may make to our Privacy & Cookie Policies in the future will be posted on this page and, where appropriate, notified to you by email. You will be deemed to have accepted the terms of the updated Privacy & Cookie Policies on your first use of the App following the alterations. Please check back frequently to see any updates or changes to our Privacy & Cookie Policies.


Questions, comments and requests regarding this Privacy & Cookie Policy are welcomed and should be addressed to our Company Address or to our email at

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