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FAQ

FAQs.

Have a question about the Lumolist mobile app? 
 
If you can't find what you're looking for please get in touch via the contact page or email us: help@lumolist.com

Help form
Film Equipment
  • What countries is Lumolist currently available in?
    We've recently launched into North America so you can now download and use Lumolist is the following countries: 1. Albania 2. Anguilla 3. Antigua and Barbuda 4. Austria 5. Bahamas 6. Barbados 7. Belgium 8. Belize 9. Bermuda 10. Bosnia & Herzegovina 11. Bulgaria 12. Canada 13. Costa Rica 14. Croatia 15. Cyprus 16. Czech Republic 17. Denmark 18. Dominica 19. Dominican Republic 20. El Salvador 21. Estonia 22. Finland 23. France 24. Germany 25. Greece 26. Grenada 27. Guatemala 28. Honduras 29. Hungary 30. Iceland 31. Ireland 32. Italy 33. Jamaica 34. Kosovo 35. Latvia 36. Lithuania 37. Luxembourg 38. Malta 39. Mexico 40. Moldova 41. Montenegro 42. Netherlands 43. Nicaragua 44. North Macedonia 45. Norway 46. Poland 47. Portugal 48. Romania 49. Serbia 50. Slovakia 51. Slovenia 52. Spain 53. St. Kitts and Nevis 54. St. Lucia 55. St. Vincent and the Grenadines 56. Suriname 57. Sweden 58. Switzerland 59. Trinidad and Tobago 60. Turkey 61. Turks and Caicos Islands 62. Ukraine 63. United Kingdom 64. United States
  • I can't find the product that I need?
    If you can't find what you're looking for, get in touch, and we'll look into adding it to the system. If it's something we've missed, we'll be sure to add it as soon as possible. In the meantime, you can add it as a custom item via the + button in the top right hand corner of your screen.
  • When will you be adding more departments?
    We're working hard to include as many departments as we can. Collecting data can take some time. If your department isn't available, get in touch or subscribe and we'll be sure to let you know when it's available
  • Do I need an internet connection to use the Lumolist app?
    No, you can still use the app to create and save lists when offline. Although, during this time you won't be able to view any product images.
  • I have some suggestions for the app.
    We are always looking to improve and enhance user experience. We'll be doing this through regular updates and bug fixes. If you have an idea that you'd like to share, please get in touch via our contact page.
  • Can other users see the items I add to Lumolist?
    No, all your custom items are saved within your own profile, so only you can see them.
  • Why are some pictures missing from the app?
    Due to intellectual property laws, we have to gain permission from each manufacturer to use their images. This can often take some time, so please bare with us.
  • How do I edit a list or order?
    Head to our 'Quick Tips' section via the Tutorials menu. Here you can find information and videos on how to edit your list, and much more! If you are still having trouble, get in touch via our contact page or through our social media accounts.
  • When I share a product or list with someone they can't open it?
    Some third party messaging apps don't support the dynamic link technology that we use for this feature, and so it is out of our control. We suggest trying native iOS apps for the best results.
  • Will my data from the iPhone version be viewable on iPad?
    Yes, as long as you are logged in with the same iCloud credentials all your previously made lists, custom products and templates will be viewable. You can move between devices and they will automatically update with any changes.
  • Do I have to subscribe again to use the iPad version?
    As long as you are signed in with the same iCloud credentials you're previous subscription will still be valid. You can also switch between your iPhone and iPad.
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