Have a question about the Lumolist app?
Chances are someone has already asked. We regularly update our frequently asked questions so you can get the answers you need promptly. If you can't find what you're looking for please get in touch:
I can't find the product that I need?
If you can't find what you're looking for, get in touch, and we'll see if it's on the system. If it's something we've missed, we'll be sure to add it as soon as possible. In the meantime, you can add it as a custom item, so you're still able to include it in your list.
I've forgotten my password, how can I reset it?
Not to worry. Just select the 'Forgotten password?' link on the app sign-in page and enter your registered email address. You will then receive a link to reset your password. If you're still having trouble drop us a message in the help section of the website, through our instant chat service or email us at firstname.lastname@example.org and we'll be in touch with a solution to get you up and running.
When will you be adding more departments?
We're working hard to include as many departments as we can. We thoroughly research and collect all the data, so this can take some time. If your department isn't available, get in touch or subscribe and we'll be sure to let you know when it's available
I can't remember what email address I used to register?
No problem, get in touch via our help form, instant chat or email email@example.com, and we'll get you back up and running.
Do I need an internet connection to use the Lumolist app?
Yes, to ensure the Lumolist app runs smoothly and is up to date, you will need a WIFI or cellular internet connection.
I've sent a pdf list via email to a colleague, but they haven't received it yet?
Unfortunately, we don't have control of third party messaging or email apps. Sometimes messages & emails can become delayed for various reasons. Please try restarting your device or try sending through a different platform. If you are still having issues, please get in touch.
Why do I have to wait for my registration to be approved?
To make sure all registrations are legitimate, we have an approval process in place. This helps us keep to keep tabs on whos using the app and remove any bots or users who intend to misuse the service.
I have some suggestions for the app.
We are always looking to improve and enhance the user experience. We'll be doing this through regular updates and fixes. If you have an idea that you'd like to share, please get in touch.